FAQs

frequently asked questions 

SHOPPING AND ORDERING
Where can I purchase Kish on the Chic products?
Kish on the Chic products are available for purchase online at www.kishonthechic.com

How do I shop online?
To shop for Kish on the Chic products online, browse through the website for items that you like. Proceed to the Order Info tab and fill in details regarding your purchase and submit your order. We will contact you via email within 24 hours for further details.

What is the method of payment?
Currently payment is only accepted via online banking at Maybank2u or cash deposit at any Maybank ATM.

When is payment due?
Payment is due within 3 days upon order confirmation, otherwise your order will be cancelled.

SHIPPING AND POSTAGE
How will my item(s) be sent to me?
Your item(s) will be shipped to you via POSLAJU immediately after your payment is cleared.

What are the shipping rates?
POSLAJU rates are as follows:
- West Malaysia RM6.00
- East Malaysia RM9.00

Can a Cash on Delivery (COD) be arranged instead?
No. Kish on the Chic does not deliver and only ships out items via POSLAJU.

Do you ship items overseas?
Currently we only ship items within Malaysia. However, we are working on expanding our shipping service to overseas destinations. Surely something to look forward to!

RETURNS POLICY
Can I return my purchases?
All goods sold are not exchangeable nor refundable. However, if for any reason you are unsatisfied with your purchase please send us an email within 5 days of receipt.

PRIVACY POLICY
What information will be collected?
Kish on the Chic collects information required to process your transactions. This includes your name, address, telephone number and email address. We do not keep a record of sensitive financial information.
From time to time we may also collect information regarding frequency of visits, the times and dates of visits or the site you from which you accessed our site.  This information is anonymous and is only used for analysis and to help us improve your experience of our site.

Will my information be disclosed to third parties?
Kish on the Chic will never sell or trade your personal information.
We will never share your information with a third party except where required to process your transactions. To do so, we are required to provide information such as your name and address to postal services.

SPECIAL CIRCUMSTANCES
I have sensitive ears. Do your earrings have hypoallergenic earring hooks?
Yes. You may request for surgical steel earring hooks for your earrings at no extra charge. These hooks are safe for sensitive ears.

Can you repair jewellery?
Yes. If an item purchased from Kish on the Chic gets damaged, we may be able to repair it for you. Send us an email attached with a picture of the item and we will advise you whether it is possible and quote a cost.




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